When I asked what name was on the transaction they said they can't see that information but they can see the payer name, date and amount of the deposit. When I reached out to Chime's customer service, all they kept saying was I needed to update my name with my payer and that if it was the same it would not have been rejected. I reached out to payroll and they showed me where my name is the same as my account and nothing has changed. This is a deposit I have been getting for the past 2 years with Chime.
My direct deposit from my payer was returned by chime because they said my name did not match. Wondering if anyone else has experienced this.
